Terms and Conditions
Welcome to the website of Fraau.
This document lays out the conditions governing the use of this website and the purchase of products in the same (hereinafter the "Conditions").
Please read the Conditions carefully before using this website. By using this site or placing an order through this site, you agree to be bound by these Conditions; therefore if you do not agree with all the Conditions, you should cease the use of this site.
These Conditions may be amended. It is your responsibility to read them regularly, because the conditions in force at the time of usage of the site or execution of the Agreement (as defined below) will be the conditions applicable to you.
If you do not agree with any change made to our Conditions then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
INTELLECTUAL PROPERTY RIGHTS
All content included on fraau.com, such as works, images, pictures, musics, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of fraau.com and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way - in whole or in part - the Content without the prior written consent of fraau.com.
Fraau.com shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of - in whole or in part - the Content. Fraau.com shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content authorized in writing by fraau.com shall be carried out by you for lawful purposes only and in compliance with all applicable laws.
DISCLAIMERS ON CONTENT, COPYRIGHT COMPLAINTS
Fraau.com does not warrant that the contents of the website are appropriate or lawful in other Countries outside Hungary. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this website and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by fraau.com shall be your exclusive and personal responsibility. The Provider has also adopted measures to ensure that the content of fraau.com is accurate and does not contain any incorrect or out-of-date information. However, fraau.com cannot be held liable for the accuracy and completeness of the content.
Moreover, fraau.com cannot guarantee that the website will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our website please contact our Customer Care by writing to the following e-mail address: email@example.com. Our representative will be at your disposal to assist and help you to restore your access to the web site, as fast as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow fraau.com to operate without any suspensions, interruptions or discontinuity due to updating the website. Fraau.com has adopted adequate technical and organisational security measures to protect services on fraau.com, integrity of data and electronic communications in order to prevent unauthorised use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of fraau.com, and to avoid unauthorised or unlawful access to such data and information.
Parties other than fraau.com may provide services or promote and sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. These links are provided for your convenience only and you access them at your own risk. We are not responsible for examining or evaluating, and we do not warrant the offerings of any of these businesses or individuals or the content of their Websites. Fraau.com does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
BY USING THIS WEBSITE, YOU AGREE TO INDEMNIFY FRAAU.COM, ITS OFFICERS, MANAGERS, EMPLOYEES, AGENTS, DISTRIBUTORS AND AFFILIATES FOR ANY AND ALL CLAIMS, DAMAGES, LOSSES AND CAUSES OF ACTION ARISING OUT OF YOUR BREACH OF THE FOREGOING AGREEMENT. THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY FRAAU.COM ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. FRAAU.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
This website is controlled and operated by fraau.com from its headquarter in Budapest, Hungary. Fraau.com does not represent or warrant that materials on this website are appropriate or available for use in other locations. If you choose to access this website from other locations, you do so at your own risk and are responsible for compliance with any and all local laws.
These General Terms and Conditions of Use are governed by Hungarian law.
SITE POLICIES, MODIFICATION AND SEVERABILITY
Please review our other policies posted on this site, including those related to retail sales made through this site. These policies also govern your visit to fraau.com. We reserve the right to make changes to our site, policies, and these Terms at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
These Terms will continue to apply until terminated by either fraau.com or you. If you intend to terminate this agreement you may discontinue using this website.
TERMS AND CONDITIONS OF SALE
This website is operated by fraau.com. The products purchased on fraau.com are directly sold by Sarolta Tóth (hereinafter referred to as „fraau.com” or "we" or "us") with registered office in Báthory utca 54. Budapest 1196, Hungary. Fraau.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Our store is hosted by Shopify.com. They provide us with the online e-commerce platform and payment services that allows us to sell our products and services to you.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein.
These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms and conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and conditions.
Any new features or tools which are added to the current store shall also be subject to the Terms and conditions. You can review the most current version of the Terms and conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and conditions by posting updates and/or changes to our website.
On fraau.com, we only offer products marked with the "fraau.com" trademark. Fraau.com does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
The main characteristics of products are shown on fraau.com on each product page. The products offered for sale on fraau.com may not exactly correspond to the real products in terms of image and colours due to the Internet browser or monitor used.
ELIGIBILITY TO PURCHASE
In order to make purchases on fraau.com you will be required to provide your personal details. In particular, you must provide your real name, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase product you expressly authorize us to perform credit checks and where we feel necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
Charges on your bank statement will appear as „Fraau.com”.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
All orders are subject to acceptance and availability, and items in your shopping cart are not reserved and may be purchased by other customers. Fraau.com offers products for sale that are in stock and available for dispatch from our distribution center. However we reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
UPCOMING SEASON PREORDERS AND MADE TO MEASURE ITEMS
When you pre-order an upcoming season item or an item that is made based on your measurements, we produce the item especially for you in the correct size and color ordered by you. Therefore no returns, exchanges or refunds will be accepted. When placing an order for upcoming season pre-orders or made to measure items, please measure your body and compare to our size chart to make sure you are pre-ordering the correct size. If you are unsure about fit, fabric or shape, please contact us before placing the pre-order and we will consult you about the matters in question. Each individual item’s production and lead time will vary and we will get in touch with you to confirm the latest shipping date for your order.
Prices shown on the website are in different currencies based on the region and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, as indicated in the top left hand corner of the Site.
All prices and offers remain valid as advertised from time to time. The price of a product displayed on the website at the time the order is accepted will be honored, except in cases of payment error.
However we reserve the right at any time to modify prices or discontinue the Service without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price of the order. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from our shipping carrier or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you are a customer whose credit/debit card is not denominated in the same currency as your purchase, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and fraau.com will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Budapest, Hungary and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards.
Payment can be made by Paypal and Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, Maestro debit cards, and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account at the end of the checkout process. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to fraau.com, we will not be liable for any delay or non-delivery.
All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.
INSURANCE AND DELIVERY
Fraau insures each purchase during the time it is in transit until it is delivered to your specified delivery address. Please note that we aim to dispatch all orders as soon as the product is done. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
SHIPPING AND DELIVERY OF THE PRODUCTS
For specific product shipping and delivery procedures see the Shipping section or contact us by writing to firstname.lastname@example.org. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
RETURNS AND EXCHANGE
If, for any reason you are not satisfied with your order, you may exercise your right to return purchased products within 21 days from the date on which you received them from fraau.com. Return items must be shipped back to:
FRAAU (Sarolta Tóth)
Báthory utca 54.,
within 21 days from the date the package was delivered to you. If the items are returned within this timeframe, we will exchange it or offer a refund based upon the original payment method. The refund is transferred by fraau.com. The products may be returned by any shipping agent. The only costs at your own expense are those for return shipping. You will be responsible for any loss or damage to the products during transit. Before returning the products, please fill in our form under the following link: Return and exchange
To return products we invite you to contact our websupport via email@example.com before shipping your return package to us.
TERMS AND CONDITIONS OF RETURNS
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
a.) the products have not been used, worn, washed, modified or damaged;
b.) the identification tag is still attached to the products with the disposable seal;
c.) the products must be returned, complete and unused, in their original packaging (if you want to return a kit, it must include all of its components);
d.) You must start a return process within 21 days from the date on which you received them from fraau.com by clicking on the following link: Return and Exchange. Return Goods Authorization Number (RGA) must be indicate clearly on the outside of the box. RGA number will be generated automatically at the end of the return process.
e.) return items must be shipped back to fraau.com within 21 days from the date the package was delivered to you.
If you have fulfilled all requirements set forth above, fraau.com will exchange or refund the price of the returned purchased products according to the methods and times of our standard refund procedure. Please note that you can exchange the product only to the same style, but different color or size variation. One exchange per order will be delivered free of charge. If you want to exchange a style to a different one, then we will issue you a refund and you have to place a new order for the desired product. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You will be notified if the returned products cannot be accepted. In this case we will return the products to you within three (3) days in the conditions in which they were sent back to fraau.com. If you do not wish to receive the products in the conditions in which they were sent back to fraau.com, Vendor shall be entitled to keep the products and withhold the sums already received.
Please note that any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded.
REFUND TIMES AND PROCEDURES
The refund procedure will begin after checking to ensure that the customer's return is in accordance with the Return Policy. If the return meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever form of payment you used (Credit or Debit Card, PayPal, Cash On Delivery), the refund procedure will start within 10 days from when fraau.com was informed of your decision to exercise your right to return the purchased products and once fraau.com has checked that the return was carried out in compliance with the above conditions.
The form of the refund is:
- PayPal, if the original payment was PayPal
- Credit card refund, if the original payment was Credit Card
- Bank transfer if the original payment was Cash On Delivery
The time period for refunding depends on the form of payment used. Refund time will depend on the e-wallet’s or card company’s policies. In the case of gifts, the refund of the sums paid for purchases will be made to the individual who made the payment.
CHANGES TO TERMS AND CONDITIONS
You can review the most current version of the Terms and conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
If you need any assistance remember that you can always contact us by e-mail: firstname.lastname@example.org.